Your complete satisfaction is important to 9th Avenue Veterinary Clinic thus we have structured our returns policy to ensure that the reason for your return or cancellation is accommodated as far as possible and that it is accompanied by service that will lead you to return to our online shop.
All orders are processed as quickly as possible to ensure prompt delivery however an order is only dispatched once the contents of the entire order is available.
Upon receipt of your order, if you are not completely satisfied and wish to return an item, please contact 9th Avenue Veterinary Clinic immediately.
Based on the reason for your refund request we will determine if the refund can be processed.
We hope you understand that our return policies are a simple way of continuing to offer our customers the best service possible however the following conditions apply:
· The initial delivery charges are non-refundable.
If you decide to cancel your order for whatever reason, please do so by contacting 9th Avenue Veterinary Clinic immediately. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. We cannot guarantee an email cancellation will be read in time to stop an order from delivery. Orders cancelled after they have already been processed and are ready for delivery are subject to a 35% Cancellation Fee.
Please allow up to 7 days after confirmation of your cancellation for your refund to be processed.
Refused And Unclaimed Orders
Should you decide to refuse to accept a package upon delivery, or claim a package upon notice of delivery attempt, credit will be issued for the order less delivery once the order has been returned. Once an order has been delivered, it is considered a complete sale. Credit will be issued once the item has been received and inspected by our return specialist. Prescription products cannot be returned.
Damaged Product in Shipment
Report any visible outside damage to delivery carrier, then contact 9th Avenue Veterinary Clinic for instructions. Please do not discard the product or the container.
Defective or Incorrectly Delivered Products
Please contact 9th Avenue Veterinary Clinic within 48 hours of delivery date with any damages, incorrect shipments or shortages in order to receive any replacements or credits to your order.
Last Updated: 23 September 2013.